DANIELA
HENRIQUEZ SALMAN
DANIELA
HENRIQUEZ SALMAN
HD Supply: Associate Relations Investigations Training
This project involved designing a comprehensive training intervention using the ADDIE model. The resulting three-hour virtual training aligns organizational practices with corporate values to reduce compliance risk and ensure internal fairness.
THE PROBLEM
HD Supply faced a significant performance gap due to the lack of a standardized framework for HR Business Partners to conduct associate investigations, leading to inconsistent practices, potential legal risks, and a reduction in organizational transparency
ANALYSIS PHASE
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Organizational Analysis: The training aligns daily HR practices with HD Supply’s core values and The Home Depot’s corporate governance standards to ensure ethical operations.
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Audience Analysis: The target group includes 58 Field and 20 Corporate HR Business Partners across the U.S. and Canada, possessing diverse tenure and experience levels.
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Task Analysis: A comprehensive task list and skills hierarchy were developed through SME interviews and direct observations to standardize the six-step investigation process: Record Intake, Plan, Interview, Analysis, Resolution, and Follow-up.
DESIGN & DEVELOPMENT
We designed a three-hour virtual Webex training program centered on a five-step investigation framework: Intake, Planning, Interviews, Review, and Closing/Submitting. The curriculum incorporates a structured pre-training phase for buy-in and a high-engagement Case Study Session where participants apply principles to a realistic workplace complaint scenario.
IMPLEMENTATION & EVALUATION STRATEGY
PROJECT TYPE
Learning & Development
DATE
May 2026
TOOLS
Canva Pro, Microsoft Office, Adobe PDF
The program’s effectiveness is measured using Kirkpatrick’s Four-Level Model:
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Level 1 (Reaction): Post-training satisfaction and engagement surveys.
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Level 2 (Learning): Real-time observation during case studies and a formal online knowledge assessment.
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Level 3 (Behavior): Audit of investigation files and leader feedback 60–90 days post-training to ensure application of the new toolkit.
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Level 4 (Results): Monitoring organizational impact through investigation quality metrics, reduced turnaround times in Navex, and legal compliance audits.
HD Supply: Associate Relations Investigations Training
This project involved designing a comprehensive training intervention using the ADDIE model. The resulting three-hour virtual training aligns organizational practices with corporate values to reduce compliance risk and ensure internal fairness.
PROJECT TYPE
Learning & Development
DATE
May 2026
TOOLS
Canva Pro, Microsoft Office, Adobe PDF
HD Supply: Associate Relations Investigations Training
PROJECT TYPE
Learning & Development
DATE
May 2026
TOOLS
Canva Pro, Microsoft Office, Adobe PDF
This project involved designing a comprehensive training intervention using the ADDIE model. The resulting three-hour virtual training aligns organizational practices with corporate values to reduce compliance risk and ensure internal fairness.